Privacy policy

This Privacy Policy describes how FLOWZ.BE by EKINSOL BV ("the Site", "we", "us" or "our") collects, uses and shares your personal data when you visit our website, use our services or make a purchase through www.flowz.be.

By using our Site or our services you agree to this Privacy Policy. If you do not agree, please do not use our services.

Changes to this Privacy Policy

We may update this policy from time to time, for example to reflect changes in our practices or in the law. The most recent version is always available on this page, with the date of the last change.

What personal data we collect

The information we collect depends on how you use our Site.

Data you provide to us directly

When you place an order or contact us, we may collect the following data:

• Name, address, phone number and email address
• Billing and shipping address
• Payment confirmation (we never receive your full payment details, only via our payment processor)
• Order details (products, date, total amount)
• Any messages or comments you send us by email or through contact forms

Data we collect automatically (cookies and usage data)

When you visit our Site, we automatically collect certain data about your interaction with the Site:

• IP address, browser type, device type and operating system
• Pages you visit, time and duration of your visit
• Click behaviour and preferences

We use cookies and similar technologies for this. You can manage cookies through your browser settings or our cookie settings.

How we use your data

We use your personal information solely for the following purposes:

• Processing orders: to confirm and ship your order and keep you informed of its status
• Customer service: to answer questions or resolve issues
• Legal obligations: to comply with tax, accounting or consumer legislation
• Marketing (optional): to tell you about new products or promotions, only when you have given consent
• Security: to prevent fraud or abuse of our Site

We never sell your data to third parties.

Sharing information

We only share your data with trusted partners who help us deliver our services, such as:

• Payment processors (for secure payments)
• Shipping partners (for delivering orders)
• IT and data-analysis partners (for maintaining and optimising our Site)

Security and data retention

We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Personal data is kept for as long as needed for the purpose it was collected for.

Contact

Questions about this Privacy Policy or about how we handle your data? Feel free to contact us: